Frequently Asked Questions

Some of our most frequently Asked Questions follow.

1. WHY SHOULD I BUY THROUGH AN AGENT AND NOT THE VENUE ITSELF?

No venue sells all the tickets for all shows. Promoters' producers and venues will allocate recognised agents (including us!) with a number of tickets to sell, which will be separate to any seats that anyone else is selling. The greater exposure an event receives by using agents influences how quickly a show will sell out; if shows are popular, then venues and promoters continue to book acts thus securing the future of live entertainment. We deal with agent

2. IS THE COMPANY LEGITIMATE?

RSAB Ticket Shop is a trading name and part of the Executive Club Group established over 15 years ago. The company does not retail tickets which it does not own or have direct access to. Unlike many internet - based companies, our business is already very well-established with an outstanding reputation and the website merely enhances our service. If you feel happier, please call us on 01926-888000 to book over the telephone, or indeed pay in cash at our of our outlets.

3. IS MY MONEY SAFE?

We have invested heavily in secure systems including SSL, and can guarantee that all transactions on the site are encrypted. Technology has improved immensely recently, and any initial fears should be kept to a minimum.

4. WHEN WILL I GET MY TICKETS?

Many event tickets are printed on our premises and therefore you would receive them almost immediately. However other tickets are either souvenir-type or special security coded which may not be made available to us for quite some time. We always despatch tickets as soon as we receive them, but there can sometimes a time delay between your order being placed and the receipt of your tickets.

5. CAN I STILL GO IF I AM BOOKING LATE?

We have a facility for the purchaser to arrange for the collection of most pre-paid tickets at a venue.

6. WHAT ARE BOOKING FEES?

As a business we have to purchase the majority of our stock in advance of an event going on sale. Whilst this improves the quality and quantity of our tickets, we also incur overheads like any other company. Our booking fees are up to a maximum of 25% over the price we pay for the tickets (which is not always the face value), and this meets our costs of advertising, staff, fixed overheads and profit. In order to satisfy a particular order, we may have to pay another agent a booking fee which will be passed on to you.

7. WHAT HAPPENS IF AN EVENT IS CANCELLED?

We will contact everyone where possible. All promoters and venues have specific terms, but as an agency we have fulfilled our contract with you by booking the tickets requested. If an event is cancelled we will refund the face value of the ticket using the method it was purchased by; booking fees will not be refunded.

8. CAN I CANCEL MY TICKETS FOR ANY REASON?

Industry regulations state that "Once a booking is confirmed it may not be cancelled or exchanged unless the event itself is cancelled". However, as an added service we will attempt to re-sell unwanted tickets, once all our own stock has been sold, and should they be re-sold a refund will be made less the booking fee.

9. WHY DO I HAVE TO PAY FOR POSTAGE?

General admission tickets are rather like cash; once they are lost they cannot be replaced. To ensure we fulfil our agreement with you we use Royal Mail Registered Postal service which guarantees delivery; it also gives you peace of mind if they are lost on their way to you. Seated tickets do not need to be sent by secure delivery.

10. WHAT HAPPENS IF I LOSE MY TICKETS?

If you lose general admission tickets, unfortunately there is nothing we can do since security staff have no reference. For seated tickets we do normally have a facility to replace the tickets with duplicates which are made available at the venue (for a small charge). Should anyone attempt to use the original tickets they will be ejected.

11. AN EVENT IS ADVERTISED AS "SOLD-OUT" - WHY ARE YOU STILL SELLING?

When the promoter or venue has no more tickets to sell to the public, they may announce it is sold out; this does not mean the agents to whom they have allocated tickets have also sold out - it is always worth checking!

12. SOME TICKETS SAY 'BEST AVAILABLE' - WHY DON'T YOU KNOW THE POSITION?

We purchase thousands of tickets; sometimes we manage to obtain an extra allocation, or the actual tickets have not arrived with us by the time the event is on sale. We ALWAYS allocate on a first-come first served basis, so it is not advisable to wait until the ticket allocation is known, since we will probably have sold them all by that point. We can guarantee if we are selling 'top-price' tickets, then that is what you will receive.

13. WHY DON'T YOU SHOW CHILD PRICES?

Child reductions are rare, except at regional theatres. You should check before booking if you wish to take very small children.

14. WHO IS THE SUPPORT ACT AND WHAT TIME WILL THE CONCERT START?

We can only sell tickets on the basis of the main act, as support acts change even at the very last minute; you are not advised to buy a ticket on the basis of a support act, since you will not be refunded ;f they fail to appear. Doors open at venues more than an hour before anything starts, but if you have general admission tickets it is advisable to arrive early to secure your position within the venue. Seated tickets guarantee a position but do not always enable the ticket holder immediate entry if they arrive late you may have to wait until a suitable break or even an interval.